At Beep Beep Claims, we take your privacy seriously. This Privacy Statement explains what personal data we collect from you and how we use it. Please take a moment to read the information below.

For details about the information we collect from visitors to our website, please see our Cookies Policy.

Who Are We?
Beep Beep Claims is a trading name of Simon Turner, an FCA-authorized Claims Management Company (FRN: 836407). Our registered address is Highfield House, 185 Chorley New Road, Bolton, BL1 4QZ. We are registered as a data controller under the Data Protection Act 2018 (ICO Number: Z1855193).

What Personal Data Do We Collect?
We may collect personal data about clients, prospective clients, job applicants, current and former employees, suppliers, and external experts. The personal information we collect may include your name, address, email address, IP address, and information about what pages you access on our website and when.

How Do We Collect Your Data?
We collect personal information when you:

• Instruct us to act on your behalf.
• Make an inquiry via forms on our website or telephone.
• Use our website.
• Apply for a job opportunity.
• Work with or for Beep Beep Claims.
• Exchange business cards with a team member.
• Attend one of our events.
  
  

How is Your Information Used?
We use your personal data to operate Beep Beep Claims effectively and provide you with a high-quality service. This includes:

Delivering claims management services on your instruction.
Answering your inquiries before any formal instruction.
Managing potential conflicts of interest while representing you.
Keeping you informed about our services, industry insights, and events (if you have opted-in).
Processing job applications.
Complying with regulations set out by the Financial Conduct Authority (FCA).
Maintaining the security of our office and IT infrastructure.
Invoicing and tracking payments.
Sending you information we believe may be of interest to you.
We will process special categories of personal data (e.g., health information) only when necessary for establishing, exercising, or defending legal claims (such as mis-sold car finance claims affecting your financial wellbeing).

We believe that all these purposes are justified based on our legitimate interests in running and promoting Beep Beep Claims, our contractual requirements, and our legal obligations. Email marketing is carried out on the basis of consent.

Clients
If you are a client, we will hold the following information:

Name, date of birth, and contact details.
National Insurance number.
Information related to your claim.
Financial details.
Demographic information such as postcode.
Billing and payment information.
We store your information securely on our servers based in the UK. Paper copies of your information may be held securely in our office or offsite storage.

Retention of Your Data
We will retain your data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, we retain:

Client matter files for 7 years after the end of the client relationship.
Financial records for 6 years following the end of the current financial year.

Your Rights
You have the following rights regarding your personal data:

The right to be informed.
The right to access the data we hold about you.
The right to object to direct marketing.
The right to object to processing based on legitimate interests.
The right to erasure (in certain circumstances).
The right to data portability.
The right to rectify inaccurate data.
The right to restrict or block processing.
How to Update Your Information
If you wish to update your information, please email us at hello@beepbeepclaims.com or by post to Highfield House, 185 Chorley New Road, Bolton, BL1 4QZ.

How to Access Your Personal Information
To request a copy of the personal information we hold, please contact us at hello@beepbeepclaims.com or by post to Highfield House, 185 Chorley New Road, Bolton, BL1 4QZ.

Keeping Your Data Secure
We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.

Contacting Us via Email
We monitor emails sent to us, including attachments, for viruses or malicious software. Please ensure that any email you send is lawful.

Complaints
If you have a complaint about our processing of your personal data, you can contact the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk/concerns or call 0303 123 1113.

For further assistance, please email us at hello@beepbeepclaims.com. Our customer care team will get back to you as soon as possible.

Beep Beep Claims
A Trading Style of “Simon Turner”
FRN: 836407
ICO Number: Z1855193
Address: Highfield House, 185 Chorley New Road, Bolton, BL1 4QZ

Disclaimer: You do not need to use a Claims Management Company to make your complaint. You can refer your complaint to your provider or the Financial Ombudsman Service for free. Our service is provided on a no-win, no-fee basis, and an up to 30% fee (plus VAT where applicable) is charged if successful.

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